Refund policy
Returning Items
If you’re not fully satisfied with your purchase, you may return items in their original condition within 30 days of delivery. Please include the tracking number with your return. Refunds for the purchase price will be processed once we receive the returned items. All returns must be approved by our customer service team before being shipped back.
Received a Faulty Item?
If you receive a defective or damaged item, contact our support team immediately with the following details:
- Your order number
- The damaged item’s name
- A description of the issue
- A clear photo of the fault
For damage during delivery, please also include a photo of the damaged parcel. Claims for delivery damage must be made within 7 days of receiving your order. Note that refunds, exchanges, or replacements cannot be processed without proof of damage.
Received the Wrong Item?
If you were sent the wrong item, contact our support team right away and provide:
- Your order number
- The name of the item you did not receive
- The name of the item you received
- A photo of the item you received
Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original product and place a new order for the desired item.
Faulty Products
Returns for faulty, damaged, or defective items are free of charge.
Returning Items for Other Reasons
For returns due to ordering the wrong size, changing your mind, or no longer needing the item, return shipping costs are the customer’s responsibility. Please obtain a return receipt for tracking purposes.
Return Address
Our customer service team will provide you with the return address once we received your mail.
Return Label
We do not provide the return label. This is customer's responsibility.
Need Assistance?
For questions or support, our customer service team is here to help!
Contact Information:
Email: info@orlivabirmingham.com
Or visit our contact page
Company Information:
Orliva Birmingham
Address: 51 Roseleigh Rd, Rednal, Birmingham B45 8SS, United Kingdom
Email: info@orlivabirmingham.com
Company no.: 77513402
Phone number: +31 620452215
Our customer service team is available Monday to Friday from 9 AM to 5 PM.