Contact
How can I track my order?
Once your order is confirmed, you will receive an email containing your order number. To track your order, visit our Order Tracking page and enter your order number or email address.
How Long Will My Delivery Take?
Delivery typically takes 4 to 11 working days and includes two stages:
- Processing Time: 1–3 working days for order confirmation, customization, quality checks, and packaging.
- Shipping Time: 3–8 working days, depending on your location, to reach your doorstep from our shipping center.
You can track your order anytime via our Order Tracking page, accessible from the top menu. If you have any questions, feel free to contact us!
What are the shipping costs?
We offer free shipping on all orders. There are no additional charges, regardless of the size or weight of your package, for more questions refer to our Shipping policy.
What is the return policy?
Items can be returned within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more details, please refer to our Return Policy.
Are there exceptions to the return policy?
Yes, the following exceptions apply:
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Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, review our Return Policy.
I have an issue with my order. How can I contact you?
If you encounter any issues or have questions, visit our Contact Page to get in touch with our support team. We’re here to assist you promptly.
Contact Information:
Email: info@orlivabirmingham.com
Or visit our contact page
Company Information:
Orliva Birmingham
Address: 27 John's Mews, London, WC1N 2NS, United Kingdom
Email: info@orlivabirmingham.com
Phone number: +44 7311 839266
Our customer service team is available Monday to Friday from 9 AM to 5 PM.